Shipping Information
Delivery Areas
We proudly deliver our premium wholefood products across Western Australia. Our shipping service covers the entire state, from bustling Perth to remote regional communities.
Perth Metropolitan Area
Fast and reliable delivery to all Perth suburbs and surrounding areas. Pick up at Scoop Wholefoods Cottesloe is possible!
Regional Western Australia
We deliver to regional towns including Bunbury, Geraldton, Kalgoorlie, Albany, Broome, Port Hedland, and all areas in between. Pick up at Scoop Wholefoods Cottesloe is possible!
Remote WA Locations
We reach even the most remote corners of Western Australia - if Australia Post delivers there, so do we!
Shipping Rates & Delivery Times
Standard Shipping (via Australia Post)
Western Australia Wide: $15.00 per parcel
Perth Metro: 1-3 business days
Regional WA: 2-5 business days
Remote WA: 3-8 business days
Weight Limit: Maximum 20kg per parcel
FREE SHIPPING
Enjoy FREE standard shipping on all orders over $200 across Western Australia!
Special Product Shipping
Refrigerated Items
Only pick up at Scoop Wholefoods Cottesloe Store
Bulk Orders (Over 20kg)
Orders exceeding 20kg will be split into multiple parcels
Standard $15.00 shipping rate applies to each parcel
Contact us at contact@scoopwholefoodsstore.com.au for large volume discounts
Order Processing
Processing Times
Standard Orders: 1-2 business days
Bulk Orders: 2-3 business days
Cut-off Times
Orders placed before 2:00 PM AWST Monday-Friday will be processed the same day
Weekend orders will be processed on the next business day
Public holiday orders will be processed on the next business day
Packaging & Sustainability
We're committed to sustainable packaging practices:
Recyclable cardboard boxes
Biodegradable packing peanuts made from cornstarch
Minimal plastic packaging where possible
Reusable glass jars for selected products
Delivery Information
What to Expect
Australia Post tracking provided for all orders
SMS/email tracking notifications
Signature required for orders over $200
Authority to Leave available (at your discretion)
Re-delivery options through Australia Post if you're not home
Delivery Address Requirements
Residential and business addresses accepted
Please ensure someone is available to receive refrigerated items
Contact Our Shipping Team
Phone: Scoop Wholefoods Store (1300 726 671)
Email: contact@scoopwholefoodsstore.com.au
Hours: Monday - Friday, 8:00 AM - 6:00 PM AWST
Track Your Order
Use your order number and email address to track your shipment at: https://auspost.com.au/mypost/track/search
Last updated: May 2025
Frequently Asked Questions
Q: Can I change my shipping address after placing an order?
A: Yes, if your order hasn't been processed yet. Contact us immediately at orders@scoopwholefoods.com.au
Q: Do you ship interstate or internationally?
A: Currently, we only deliver within Western Australia. We're focused on serving our local WA community with the freshest wholefood products.
Q: What if I'm not home for delivery?
A: Our couriers will leave a card with re-delivery instructions. Most areas offer safe drop-off options.
Q: How are fragile items protected?
A: We use specialised packaging with extra cushioning for glass jars and delicate items.
Q: Can I combine multiple orders for shipping?
A: Orders placed within 2 hours can often be combined. Contact us to check if this is possible.